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Please visit the COVID-19 response page for resources and advice on managing through the crisis today and beyond.

IGNITE CUSTOMER ENGAGEMENT

Cognizant Policyholder
Connect

Cognizant Policyholder

Connect

Deliver an experience that makes customers feel valued and understood.

Boost revenue with more completed transactions and increased conversions

With Cognizant Policyholder Connect, insurers in life and annuity, retirement, and property and casualty can power their brand with a modern CX that builds relationships and ensures customers feel valued.
Our components that will help you grow your market share include:
  • Digital Sales and Service supports customers proactively. The live observation feature lets call agents reach out to visitors, and co-browsing enables screen sharing to assist customers with options and application forms.
  • Personalized Interactive Video provides real-time customization and delivers the distinctive experiences customers demand.
  • Interaction Analytics generates insight based on tone as well as speech.

SOLUTION OVERVIEW
Grow market share while optimizing customer experience

365体育竞猜Cognizant Policyholder Connect delivers remote interactions that ensure customers feel valued—and complete more transactions for higher conversion lift.

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THOUGHT LEADERSHIP

Latest thinking

PERSPECTIVES
Creating more educated policyholders through personalized video

365体育竞猜Tailored interactive video lets insurers guide customers through complex policy details.

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BLOG
Differentiate with empathy: What insurance marketers need to know

At a time when empathy is essential, insurers are turning to digital tools like AI and co-browsing to better support customers during the pandemic.

PERSPECTIVES
COVID-19: Time to give digital capabilities a tough workout

365体育竞猜During the pandemic, exercise digital strengths to maintain high-quality experiences for policyholders and improve business resiliency.

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INSURANCE MANAGEMENT

Leadership

Michael Clifton

SVP & SBU, Strategy & Solutions